FAQ
General Information
We accept children from 3 months to 12 years old, including infants, toddlers, preschoolers, and school-aged children.
We are open Monday to Friday from 8:00 AM to 6:00 PM. Weekend care is available upon request.
Yes, we offer full-time, part-time, and flexible care options, including before and after-school care.
You can begin the enrollment process by contacting us directly. We’ll guide you through the necessary steps and provide you with a contract form.
Absolutely! We encourage parents to visit our facility to see the environment and meet our team. Please contact us to schedule a visit.
We understand that sometimes delays happen. Please inform us as soon as possible if you’ll be late. Late pick-up fees may apply.
Yes, we accept childcare vouchers, Tax-Free Childcare (TFC), and various funding options.
Meals and Nutrition
Yes, we provide healthy, homemade meals, including breakfast, lunch, and snacks. We cater to dietary needs and allergies.
Our meals include a variety of nutritious options such as chicken curry with rice, pasta bake, vegetable curry, and Spaghetti Bolognese. We also offer healthy snacks throughout the day.
While we offer nutritious meals and snacks, you are welcome to provide your own food if your child has specific dietary needs or preferences.
We carefully manage food allergies by ensuring all staff are informed about each child’s specific needs. We maintain strict food safety protocols to avoid cross-contamination.
Yes, we accommodate a range of special diets, including vegetarian, gluten-free, and more. Please inform us of your child’s dietary requirements during enrollment.
Safety and Health
We follow strict safety protocols, including a secure environment, first aid-trained staff, and regular fire drills. Our facilities are childproofed, and outdoor areas are fully enclosed.
Children showing signs of illness are cared for in a comfortable, isolated area until they can be picked up. We ask that sick children stay home to prevent spreading infections.
We take allergies and dietary needs very seriously. All meals are prepared with consideration of each child’s specific requirements, and we ensure that all staff are aware of these needs.
Outdoor activities are supervised by trained staff at all times. Our garden area is fully enclosed, and we conduct regular safety checks. When visiting the local park, we follow strict protocols, including headcounts and close supervision.
We can administer medication to your child with your written consent. All medications must be labeled and in their original packaging. We keep a detailed log of all medications given.
We have a comprehensive emergency plan in place, including first aid kits, emergency contact information, and a clear evacuation procedure. All staff are trained in first aid and CPR.
Activities and Learning
Children engage in a variety of activities, including arts and crafts, puzzles, baking, sand and water play, reading, role-play, and outdoor activities in our garden or local park.
We provide personalized educational experiences that foster creativity, social skills, and emotional well-being, tailored to each child’s individual needs and interests.
Our daily routine includes structured activities, free play, meals, and nap times. We ensure a balanced day that promotes learning, creativity, and relaxation. All the detailed information in schedule page.
We design age-appropriate activities that cater to the developmental stages of each child. Infants engage in sensory play, toddlers explore motor skills, and older children participate in more structured learning activities.
Outdoor play is a key part of our daily routine. Weather permitting, children have access to our garden for activities like sand and water play, gardening, and nature exploration. We also take regular trips to the local park.
Yes, we introduce children to different languages and cultures through stories, songs, and activities. We celebrate cultural diversity and encourage children to learn about the world around them.
Financial and Administrative
Yes, we accept childcare vouchers, Tax-Free Childcare (TFC), and various funding options.
You can check your eligibility for funded hours or apply for Tax-Free Childcare through the following links:
We value your feedback! You can share your thoughts through our feedback form, available via the link provided on our website.
Our fees vary depending on the type of care (full-time, part-time, or flexible). We provide a detailed fee schedule during the enrollment process. Additional costs may include special activities or trips, but these will be communicated in advance.
Payments are typically due on a monthly basis. We accept various payment methods, including direct debit, childcare vouchers, and TFC. Late payments may incur a fee.
Enrollment and Policies
To enroll your child, contact us to schedule a visit. We will provide you with an enrollment form and discuss your child’s needs, our policies, and the available care options.
If we are at full capacity, we maintain a waiting list. We will notify you as soon as a spot becomes available.
We maintain regular communication with parents through daily reports, newsletters, and meetings. We also provide updates on your child’s progress and any important announcements.